We are delighted that over 60% of policyholders call our helpline and value the assistance they gain. Take a look at the graph at the end of this article to see the variety of calls your
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"The employment helpline is a significant benefit of the policy which makes it stand out from the competition. A number of our clients have used the helpline and been extremely satisfied. We have used it ourselves and the service really was second to none. We had a dedicated lawyer who held our hand over a period of time with what could have been a difficult issue"
Affinity Select Insurance Services |
clients make to our helpline.
Two years ago the majority of all calls to our Employment Helpline related primarily to maternity issues and long term sickness. Grievances and disciplinary issues also featured but not as highly.
In 2009 the pattern changed dramatically with the vast majority relating to disciplinary, dismissal and compromise agreements closely followed by redundancy issues. Sickness queries were still high.
The pattern reflects the direct impact of the economic recession, where businesses were seeking appropriate ways to trim their workforce.
This year so far there have been a significant number of calls relating to TUPE issues. This reflects the gradual easing out of recession and restructuring involving merger and acquisition activity.
Looking to the future, the major public sector cuts forecast will ‘bite’ in 2011. At that point we anticipate more queries from suppliers to the public sector who may have contracts severed or scaled back with the knock on employment effect.1
Please continue to promote our Employment Helpline service to your clients.
We have also updated our suite of reference information available to your clients along with sample template letters to use especially for disciplinary and redundancy situations.
Don’t forget our other Assist services of Public Relations consultancy, specialist healthcare consultancy, and contractual warranty advice.
1 Information from Beachcroft Solicitors March 2010