In our book service is a ‘given’ and so we are disappointed with our own performance of late.
No big announcements and no fix-it ‘czar’, but we are on the case with some new hires, fine tuning of our structure and some system changes.
Our thanks for sticking by us and we are confident that you will now see a vast improvement in our service standards.
<<< Click here to go back to the Winter Bulletin 2009 contents page