How to make a claim

Make a claim

If you need to make a claim, or are aware of a situation that may lead to a claim, call us on 0845 688 2500 (our opening hours are 08.30 to 17.30). Alternatively, email with a brief description of the events leading up to your claim and we will contact you.

Employers liability and public liability personal injury claims

On the same day you receive the Claims Notification Form (CNF):

  • Call us on 0845 688 2500
  • Email a copy of the CNF to or fax it to 0845 351 2601

We have produced some basic guidance for policyholders, with example CNFs and information and documents we would need to investigate the claim.

What happens next?

These details will be passed to an experienced claims handler who will oversee your claim from start to finish.

Once your claim has been assessed they will be in touch. You can track the progress of your claim in My Area.

Customer rating

Rated 4.8 stars from 154 customer reviews at
Review Centre