James' claim story
At Markel Direct, we insure a wide variety of customers, including a range of self-employed professions, small businesses, charities and community groups.
To help demystify the insurance claim process, we have met with customers to share their stories and experiences of claiming, and how Markel Direct have helped them.
James Smith, personal trainer and owner of MiltonKeynes.Fitness, shared his insurance claim story with us:
The self-employed professional, who works as a personal trainer and runs his own business, sustained an injury on his way home from work. James was walking to his car after he had finished working with his clients, when he had an accident.
“I tripped on a kerb, and dislocated my knee, ruptured my ACL and tore my meniscus. Physically and emotionally, the injury sustained a lot of setbacks.”
After experiencing the claims process, James shared how Markel were supportive and empathetic to his situation.
“Having the support of good insurance is exactly what I needed, because it has provided me that safety net.”
“Everything was covered under one policy. They talked me through the whole entire process and what I was and wasn’t covered on. Within a couple of days, everything was sorted. It was very heartwarming because I had the support that was needed not just with getting a payment out, but them also being empathetic and seeing how my recovery was actually going.”
Discover help and advice for self-employed professionals here, or explore our business insurance solutions.