Contact us

Complete a request form

If you have a query you would like to discuss with us, complete our online Request Form and we will get back to you via email or phone. 

Call us

Telephone: 0800 640 6600

Mon-Fri 08:30 - 17:30*

Calls are free (included in your bundle minutes) from mobiles and landlines.

Otherwise, please email to contact us.

If you are an existing customer you may wish to use My Policy- sign in here.

Christmas opening hours

*Please note, our opening hours will reduce over the Christmas period:

24-Dec:     9am – 12pm
25-Dec:     Closed
26-Dec:     Closed
27-Dec:     Closed
28-Dec:     Closed
29-Dec:    10am – 4pm
30-Dec:    10am – 4pm
31-Dec:     9am – 12pm
01-Jan:      Closed
02-Jan:      Closed
03-Jan:      Closed
04-Jan:      8:30am – 5:30pm


If due to coronavirus you are experiencing temporary difficulty in paying your premium or you want to discuss the cover under your policy, please get in touch.

If you have a query regarding your insurance policy and Coronavirus, please refer to our frequently asked questions, or call us on the above number.


Customer service
Markel (UK) Limited
2nd Floor, Verity House
6 Canal Wharf
LS11 5AS

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Visit our claims page.

Customer reviews


Rated 4.8 stars from 351 customer reviews at Google

Markel Direct - Feefo Platinum Trusted Service Award