Contact us

If you need to request documents, change policy details or submit general enquiries, you can use our quick and easy online request form.

Complete a request form

If you have a query you would like to discuss with us, complete our online Request Form and we will get back to you via email or phone. 

Call us

Telephone: 0800 640 6600

Mon-Fri 08:30 - 17:30

Calls are included in your bundle minutes from mobiles and landlines. Call made outside of your bundle minutes are charged at local rate.

Otherwise, please email to contact us.

If you are an existing customer, you may wish to use My Policy to manage your policy - sign in here.

If you arranged your policy through an insurance broker, please contact them for any queries relating to your policy.

Payment difficulty

If you are experiencing temporary difficulty in paying your premium or you want to discuss the cover under your policy, please get in touch. We can talk you through the options available based on your individual circumstances.

If you have a query regarding your insurance policy and Coronavirus, please refer to our frequently asked questions, or call us on the above number.


Customer service
Markel (UK) Limited
2nd Floor, Verity House
6 Canal Wharf
LS11 5AS

Need to make a claim?

Visit our claims page.

Customer reviews


Rated 4.8 stars from 351 customer reviews at Google

Markel Direct - Feefo Platinum Trusted Service Award