Contact us
If you need to request documents, change policy details or submit general enquiries, you can use our quick and easy online request form.
Complete a request form
If you have a query you would like to discuss with us, complete our online Request Form and we will get back to you via email or phone.
Call us
Telephone: 0800 640 6600
Mon-Fri 08:30 - 17:30
Please note our opening times over the Christmas and New Year period below:
| Date | Opening Times |
| 23rd December | 8.30 - 17.30 |
| 24th December | 8.30 - 12.00 |
| 25th December | Closed - Bank Holiday |
| 26th December | Closed - Bank Holiday |
| 27th December | 8.30 - 17.30 |
| 28th December | Closed |
| 29th December | Closed |
| 30th December | 8.30 - 17.30 |
| 31st December | 8.30 - 17.30 |
| 1st January | Closed - Bank Holiday |
| 2nd January | 8.30 - 17.30 |
Calls are included in your bundle minutes from mobiles and landlines. Call made outside of your bundle minutes are charged at local rate.
Otherwise, please email customerservice@markeldirect.co.uk to contact us.
If you are an existing customer, you may wish to use My Policy to manage your policy - sign in here.
If you arranged your policy through an insurance broker, please contact them for any queries relating to your policy.
Payment difficulty
If you are experiencing temporary difficulty in paying your premium or you want to discuss the cover under your policy, please get in touch. We can talk you through the options available based on your individual circumstances.
If you have a query regarding your insurance policy and Coronavirus, please refer to our frequently asked questions, or call us on the above number.
Address
Customer service
Markel (UK) Limited
City Square House
11 Wellington Street
Leeds
LS1 4DL
Need to make a claim?
Visit our claims page.
