Cookies Policy

What are cookies?

A cookie is a small text file which may be downloaded to your computer or device when you visit a website.

Different types of cookies are used to do different things.

"First party" and "third party" cookies

Cookies can be set and controlled by the operator of a website such as Markel for this website (known as a ‘first party cookie’) or a third party such as Facebook, for example to display (known as a ‘third party cookie’).

This policy sets out the types of cookies that we use and what we use them for.

"Session cookies" and "persistent cookies"

Broadly speaking, there are two different types of cookie:

(1) Session cookies are stored in your computer or device's memory during your browsing session and are automatically deleted from your computer when you leave a website. These cookies usually store a session ID, allowing you to move from page to page without having to log-in repeatedly.

Session cookies do not collect any information from your computer or device and they expire at the end of your browser session.

(2) Persistent cookies are stored on your computer or device and are not deleted when your browser is closed. Persistent cookies can be used to retain your preferences for a particular website, allowing those preferences to be used in future browsing sessions.

Persistent cookies usually assign a unique ID to your browser and they are usually configured to identify you for a prolonged period of time, from days to months or even years.

How do we use cookies?

We use cookies help us to track visitor information and to learn about the behaviour of visitors to our website and how they respond to our marketing communications and for research and statistical purposes.

Strictly necessary cookies

These let you move around our website and use essential features such as accessing secure areas of our website. Accepting these cookies is a condition of using our website as they are required for its proper operation. If you disable them, our website may not be able to function properly. The cookies that we use on this website which are essential for its operation are set out below.


Cookie source






This cookie is used to identify users between page loads as you navigate around our website



This cookie optimises the functionality of our website by recognising the server you are connecting from and to and ensuring this is through the most optimal route for our website's functionality.




This cookie detects periods of activity and inactivity on our website and detects when session cookies have expired.



This cookie is managed by Zopim, a tool which enables us to provide our live chat service. It allows us to continue chatting with users across multiple pages.

Analytics cookies

We use these cookies to collect information about how visitors use our website including details of the site where the visitor has come from, pages viewed, which content visitors are clicking on, which products visitors are interested in and purchase and at what point a visitor leaves our website.

By using our website, you agree that we can place these types of cookies on your computer or device. We use the information to improve our website and enhance our visitors' experience. We may share this information with analytics and search engine providers that assist us with improving our website and product offerings.

Cookie source



Google Analytics/Google Adwords






These cookies collect information about how visitors use our website during their visit. Although we collect IP addresses, the rest of the information collected is in anonymised form.





These cookies enable use of AddThis on our website, a tool that facilitates sharing pages from our website over social networks.





These cookies are managed by SessionCam, a tool which enables us to track mouse movement, clicks and other on-page user behaviour on our website. Although we collect IP addresses, the rest of the information collected is in anonymised form.

Targeting/advertising cookies

These cookies are used to collect information about your browsing habits in order to deliver adverts more relevant to you and your interests. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

By using our website, you agree that we can place these types of cookies on your computer or device. We will use the information to provide you with advertisements that are tailored to you.

Cookie source












These cookies are managed by DoubleClick, an advertising platform we use to display adverts. They help us identify which visitors to our website have seen or clicked one of our adverts.

How can you control the use of cookies?

It is possible to disable cookies on most web browsers. If you do not want us to use cookies you should change the settings in your website browser. However, you may lose some functionality of this website.

Learn more about cookies

To find out more about cookies in general visit or

Last updated: 5th August 2016