Make a Claim

If you need to make a claim, or are aware of a situation that may lead to a claim, call us on 0345 355 2227 (our opening hours are 08.30 to 17.30. Calls are included in your bundle minutes from mobiles and landlines. Call made outside of your bundle minutes are charged at local rate).

Alternatively (and if you need to get in touch with us outside of opening hours) email claimsuk@markel.com with a brief description of the events leading up to your claim and we will contact you. You may find our making a claim checklist useful when considering what information to include.

Employers liability and public liability personal injury claims

On the same day you receive the Claims Notification Form (CNF):

Call us on 0345 355 2227
Email a copy of the CNF to claimsuk@markel.com

What happens next?

One of our in-house experienced claims handlers (who will oversee your claim from start to finish) will assess your claim and be in touch.

You can track the progress of your claim in My Area.

What makes our claims service different?

We are dedicated to delivering an superior claims service and won Commercial Lines Claims Excellence Award, at the Insurance Times Claims Excellence Awards 2024. We deal with all claims fairly and swiftly to ensure that any disruption to your organisation – and life – is kept to a minimum.

We understand that being in a situation where you need to make a claim can bring stress and uncertainty, so we do everything we can to make the process as hassle-free and painless as possible.