Awards
Feefo’s 10 Years of Excellence Award 2024
We are pleased to have been awarded the Feefo 10 Year of Excellence Award, as part of the Trusted Service Awards 2024.
This exclusive award recognises our consistent high quality of customer service and customer engagement over the last 10 years.
Feefo Platinum Trusted Service Award 2024
For the fifth year running, we were proud to be awarded the Feefo Platinum Trusted Service.
This award is given only to companies that deliver excellent service for their customers, and is based solely on genuine reviews and ratings on the independent Feefo review platform.
Claims Service Solution of the Year - Insurance Times Claims Excellence Awards 2021
At this year’s Insurance Times Claims Excellence Awards, Markel was awarded the Claims Service Solution Award.
In a short space of time, Markel UK built a claims automation portal to rapidly settle claims. The design, build and delivery for which took just 22 days before going live in April 2020. This solution demonstrated Markel's 'Expect More' promise to customers and is an achievement we are truly proud of.
Insurance Business Magazine - professional indemnity insurance five-star excellence rating 2021
Not only has Markel retained its maximum five-star rating in the ‘Insurance Times five-star rating report Commercial Lines 2019/2020’, we’ve also moved up to the number one spot.
After an impressive performance across all five service areas in the recent survey, we are now one of only three insurers to achieve an overall five-star rating. This score has seen us move up from second in last year’s report to first place.
5 Star Rating and Top Commercial Lines Insurer - Insurance Times Five Star Rating Report 2019/2020
Not only has Markel retained its maximum five-star rating in the ‘Insurance Times five-star rating report Commercial Lines 2019/2020’, but we’ve moved to the coveted number one spot.
Having performed exceptionally well across all five service areas in the recent survey, we are one of only three insurers to achieve an overall five-star rating. This score has resulted in Markel moving up from second in last year’s report to first place.
Customer Care Award - Insurance Post Claims Awards 2019
Markel won the Customer Care Award at the Insurance Post Claims Awards 2019. The Customer Care Award recognises an excellent level of customer care for claimants and, in particular, the impact of an innovative customer care strategy either on retention levels or client satisfaction.
We’re therefore extremely proud that Markel’s Prompt Resolution Team (PRT) – whose objective is fast settlement, with minimal hassle to the policyholder - was the solution that saw us collect this prestigious award.
Claims Service Solution of the Year - Insurance Times Claims Excellence Awards 2019
Markel won Claims Service Solution of the Year at the Insurance Times Claims Excellence Awards 2019. The award recognises a service solution that has enhanced and added value to a firm’s claims service.
We’re extremely proud that Markel’s Debt Recovery Service was the solution that saw us collect this prestigious award.
Finalist - British Insurance Awards 2019
Markel were shortlisted for the Commercial Lines Insurer of the Year award at The British Insurance Awards 2019. The British Insurance Awards celebrate the ingenuity and exceptional achievements of the UK insurance industry.