Feefo Platinum Trusted Service Award 2020
For the sixth year running, Markel has been awarded the Feefo Platinum Trusted Service Award, which recognises businesses for delivering exceptional service, as rated by real customers.
As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
5 Star Rating and Top Commercial Lines Insurer - Insurance Times Five Star Rating Report 2019/2020
Not only has Markel retained its maximum five-star rating in the ‘Insurance Times five-star rating report Commercial Lines 2019/2020’, but we’ve moved to the coveted number one spot.
Having performed exceptionally well across all five service areas in the recent survey, we are one of only three insurers to achieve an overall five-star rating. This score has resulted in Markel moving up from second in last year’s report to first place.
Customer Care Award - Insurance Post Claims Awards 2019
Markel won the Customer Care Award at the Insurance Post Claims Awards 2019. The Customer Care Award recognises an excellent level of customer care for claimants and, in particular, the impact of an innovative customer care strategy either on retention levels or client satisfaction.
We’re therefore extremely proud that Markel’s Prompt Resolution Team (PRT) – whose objective is fast settlement, with minimal hassle to the policyholder - was the solution that saw us collect this prestigious award.
Claims Service Solution of the Year - Insurance Times Claims Excellence Awards 2019
Markel won Claims Service Solution of the Year at the Insurance Times Claims Excellence Awards 2019. The award recognises a service solution that has enhanced and added value to a firm’s claims service.
We’re extremely proud that Markel’s Debt Recovery Service was the solution that saw us collect this prestigious award.
Finalist - British Insurance Awards 2019
Markel were shortlisted for the Commercial Lines Insurer of the Year award at The British Insurance Awards 2019. The British Insurance Awards celebrate the ingenuity and exceptional achievements of the UK insurance industry.