Feefo Gold Trusted Service Award 2019
For the fifth year running, Markel has been awarded the Feefo Golf Trusted Service Award, which recognises businesses for delivering exceptional service, as rated by real customers.
As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Customer Care Award - Insurance Post Claims Awards 2019
Markel won the Customer Care Award at the Insurance Post Claims Awards 2019. The Customer Care Award recognises an excellent level of customer care for claimants and, in particular, the impact of an innovative customer care strategy either on retention levels or client satisfaction.
We’re therefore extremely proud that Markel’s Prompt Resolution Team (PRT) – whose objective is fast settlement, with minimal hassle to the policyholder - was the solution that saw us collect this prestigious award.
Claims Service Solution of the Year - Insurance Times Claims Excellence Awards 2019
Markel won Claims Service Solution of the Year at the Insurance Times Claims Excellence Awards 2019. The award recognises a service solution that has enhanced and added value to a firm’s claims service.
We’re extremely proud that Markel’s Debt Recovery Service was the solution that saw us collect this prestigious award.
5 Star Rating - Insurance Times Five Star Rating Report – Commercial Lines 2018/19
Markel were awarded a 5 Star rating in Insurance Times Five Star Rating Report – Commercial Lines 2018/19. The Broker Service Survey (BSS) is conducted annually and investigates brokers opinions, attitudes and satisfaction levels toward the services they receive from their insurance partners.
Finalist - British Insurance Awards 2019
Markel were shortlisted for the Commercial Lines Insurer of the Year award at The British Insurance Awards 2019. The British Insurance Awards celebrate the ingenuity and exceptional achievements of the UK insurance industry.