Markel Direct wins Best Contractor Insurance Provider for the second year running

The award recognises providers that go above and beyond for contractors and self-employed professionals, celebrating excellence in customer service, product offering and support. 

With more than 25 years' experience in the contractor market and thousands of customers, Markel Direct combines specialist insurance cover with practical business support, helping contractors navigate the opportunities and challenges of running their own businesses.

The judges recognised the strength of Markel Direct's proposition, including the specialist guidance, resources and support available through the Markel Business Hub, alongside the high levels of service delivered by its customer service and claims teams.

This commitment to customer outcomes continues to be reflected in customer feedback, with Markel Direct maintaining a Feefo rating of 4.8 out of 5, an NPS score of 80, and achieving seven consecutive Feefo Platinum Trusted Service Awards.

Winning the award for a second consecutive year is a strong endorsement of Markel Direct's specialist proposition and continued commitment to delivering exceptional value to contractors. It reinforces the business's position as a leading provider in the contractor market and highlights the quality of its people, products and service.

Rob Rees, Divisional Director, Markel Direct, said: "Winning Best Contractor Insurance Provider for the second year running is a fantastic achievement and a proud moment for everyone at Markel Direct.

This award reflects the dedication of our teams and the trust our customers place in us. We are committed to providing contractors with specialist insurance, expert support and an outstanding customer experience, and it's rewarding to see that recognised by the industry.

While we're delighted to receive this recognition, we're equally focused on continuing to innovate, improve and support contractors and self-employed professionals as their needs continue to evolve."

Markel Direct would like to thank its customers, partners and colleagues for their continued support and contribution to this achievement.