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Customer stories

To help demystify the insurance claim process, we have met with customers to share their stories and experiences of claiming, and how Markel Direct have helped them.

We insure a wide variety of customers, including a range of self-employed professions, small businesses, charities and community groups.

  • Female photographer posing with camera

    A damaged camera didn't spoil the 'big day'

    Fortunately, her equipment was covered by business equipment insurance.
  • Man playing pool in community centre

    Game is back on after an unexpected break-in

    With the snooker club's insurance coverage, claims were settled in days, not months.
  • Personal trainer in gym

    Down but not out after a work injury

    Our claims team helped get him back up and running.