Support services

When you insure with Markel, you'll benefit from specialist insurance cover combined with unique support services that are designed to help you manage insurance, tax and legal matters.

24 hour legal advice helpline 

Included as standard with all policies

Benefit from immediate access to a 24/7 legal helpline with access to qualified solicitors at no additional cost. Expert legal advice can be costly and it's difficult to know who to turn to for a trustworthy answer. Whether it's a question on health and safety, employment law, legal structures for your business or how to handle a difficult client, an experienced team of solicitors are on hand day and night 365 days a year to help you with any business-related legal queries.

Markel Business Hub access

Included as standard with all policies

The Markel Business Hub is an award winning online resource of legal and business guides, templates and content written and created by our team of expert solicitors. Instantly download ready-made contracts, policies, procedures and guidance you can use to run your business with confidence - without paying any expensive legal fees.

Fee dispute service

Included as standard with professional indemnity insurance

Customers don't always pay on time and having to chase invoices is an unwanted distraction. Mindful of the impact this has on your business, we offer our policyholders access to a unique fee dispute helpline operated by one of the UK's leading law firms who will provide specialist legal guidance on fee dispute issues. We can support you on a range of debt recovery issues to ensure uninterrupted cash flow into your business.

Discounted IR35 contract reviews  

Discount available to all policyholders 

Falling within IR35 legislation is a huge concern for contractors, consultants and freelancers. Markel Direct policyholders are eligible for an exclusive discount on IR35 contract reviews from specialists at Markel Tax (a Markel company), who have over 20 years experience advising individuals and businesses on their tax status. Markel Tax will review your contract, along with your working practices, to determine whether or not you are operating outside of IR35, and you'll receive a written report with suggested contract amendments where appropriate.

Public relations crisis management service

Included as standard with professional indemnity insurance, directors and officers insurance, cyber and data risks insurance and legal representation and employment disputes insurance

Dealing with the press whilst managing a difficult situation can be a minefield. When there is a reputational risk to your business as a result of negative press attention, our specialist public relations crisis management firm, The Counsel House, will work with you to help manage these situations. They can support on a number of crisis scenarios including allegations of fraud, injury caused to employees or the public and official investigations into your company's affairs.

Cyber response helpline

Included as standard with cyber and data risks insurance

If you're the victim of a targeted cyber-attack, our cyber response helpline provides access to specialist solicitors and information security experts who will give legal and technical IT security guidance on the issues arising from cyber and data protection risks.

How to access these services

Details of how to access these services are in your policy document, which was emailed to you when you purchased your policy with us.

If you can’t find your policy document, simply call us on 0800 640 6600 and we’d be happy to email (or post) you a copy.